Intranet Boundaries: Social Actors and Systems Integration
نویسنده
چکیده
Systems integrations (SI) have been examined from two main vantage points. External B2B SI has focused primarily on transactional interactions between customers and suppliers in the value chain. Internal intra-organizational SI has focused on structural interactions between functional units of the firm. Both approaches present problems for intranet integrations that serve communities of practice which often cross organizational boundaries, and that support nontransactional types of interactions. In this paper, I present four vignettes of intranet integration that highlight the value of a project-based approach to SI, and also suggest how a newly developed framework for social actor analysis can help to foster that approach.
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